Refund Policy

For a straightforward customer experience, with the relevant order status kept central, a no-reason return or exchange may be requested within 30 days after the order is delivered. This framing makes the relevant order-stage consequence easier to verify.

To avoid uncertainty, with the available remedy stated clearly, start the request through support@nubybirch.shop. After approval, nubybirch supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders. The published commitment can therefore be understood as one complete service rule.

To make the process transparent, with the governing store practice identified, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights. This arrangement preserves the policy meaning and clarifies how it is applied.

In day-to-day application, with the support route made easy to locate, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance. The wording is arranged so the next customer step remains readily identifiable.

Within this policy, with the practical next step kept visible, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process. The service result is stated this way so it can be located without ambiguity.

Authorized return address: 3611 Elm St N, Fargo, North Dakota, 58102, United States

Refund and exchange support: support@nubybirch.shop or 507-460-5917, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nubybirch
Contact email: support@nubybirch.shop
Phone: 507-460-5917
Physical address: 3611 Elm St N, Fargo, North Dakota, 58102, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)

No Restocking Fee and Prepaid Return Label

To keep expectations clear, with the customer-facing result stated first, nubybirch does not charge a restocking fee for an approved return or exchange. After approval, we provide a prepaid return label and pay return shipping for a change-of-mind request or for damaged, defective, incorrect, or incomplete merchandise. A cancellation may be requested before shipment. After we receive and inspect a return, an approved refund is issued to the original payment method and normally posts 5–10 business days after issuance. This wording connects the controlling order status with the available next step.